Support

No. CueID is free to download and your first scan is free. A one-time purchase unlocks unlimited scans on Mac, iPhone and iPad, and Family Sharing shares it with your family.

No — open CueID on your iPhone or iPad and use Restore on the unlock screen, signed in with the same Apple Account. Family members in your Family Sharing group get it too.

MP3, M4A, AAC, WAV, FLAC, ALAC and AIFF on every device, plus WebM, OGG and Opus on Mac.

No. Links need to point to a downloadable audio file, such as a Dropbox or Google Drive share link. Podcast feeds work too.

Shazam didn’t find a confident match — common with unreleased tracks, bootlegs and dense transitions. Use Review to step through them: listen, retry, or type in the track yourself.

No. Listen uses the microphone the same way the Shazam app does: it turns a few seconds at a time into a fingerprint, sends only that, and keeps nothing else. A listening session counts as one scan.

Tempo is usually within half a BPM on music with a clear beat. Like any detector it can read some half-time music at double or half speed, and key detection is a best guess for blends and atonal tracks — use it as a guide when planning sets.

No. CueID analyses audio on your device and sends only a short acoustic fingerprint to Shazam for matching. Your tracklists sync through your own iCloud account; your recordings stay where they are. See the privacy policy for details.