Kanji Detective · Support
Support
Kanji Detective is made by one person, and every message comes straight to me. I usually reply within a couple of days.
Get in touch
Email admin@kirigoe.uk. It helps to include your app version, your device, and what you expected to happen.
Email supportCommon questions
What level is Kanji Detective for?
The free daily case draws from JLPT N5–N3, and most days are N3, so it suits learners who know their N5 and N4 kanji and are working towards N3. Earlier on, the clues will carry you further. Plus adds a harder N2–N1 cold case, and training at whichever levels you pick, N5 included.
Is Plus a subscription?
No — it’s a one-time purchase, and it’s shared with your family through Family Sharing.
Does everyone get the same kanji?
Yes. The daily case is the same for every detective, so you can compare results with friends. Sharing your result doesn’t reveal the answer.
Do I need an internet connection or an account?
Neither. The dictionary is built into the app. If you’re signed in to iCloud, your progress syncs between your iPhone and iPad automatically; there’s no separate account.
I missed yesterday’s case. Can I still play it?
With Plus, the case archive lets you play any daily or cold case you missed.
Will my streak follow me to a new phone or my iPad?
Yes, as long as both are signed in to the same iCloud account. Results, streaks and training sync automatically, and you can start a case on one device and finish it on the other.
I changed phones and my Plus is missing.
Tap the Cold case card or Unlock training to open the Plus screen, then tap Restore Purchases, signed in with the same Apple Account you bought it with.
A clue looks wrong. How do I tell you?
Open the case file after the case and tap Report a clue. It prepares an email with the case and the wording; nothing is sent until you send it. The German, French, Spanish and Korean clues were machine-translated, so corrections are especially welcome.
Restoring a purchase
Purchases belong to your Apple Account. On a new device, open Kanji Detective, tap the Cold case card or Unlock training to open the Plus screen, and choose Restore Purchases. Make sure you’re signed in to the App Store with the account you used to buy it.
Refunds
Payments are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com. If something isn’t working, email me first — I’d rather fix it.
Privacy
See the Kanji Detective privacy policy.
Kanji data comes from KANJIDIC2, JMdict, KanjiVG, Tatoeba and other open sources, credited in the app.